Sarah is a hotel receptionist. She meets clients during busy hours. She apologizes and offers help to solve problems.
Vocabulary:
Reservation: An arrangement to have a room or seat saved
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a problem
Receptionist: A person who greets and helps visitors
Busy: Having a lot of work or people to deal with
Practice more with this lesson:
