English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints After a Service Failure – English for Hair Stylist – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Priority
Something that is more important than other things.
Apology
Saying sorry for a mistake or problem.
Refund
Money returned to a customer for a bad service.
Loyal
Always supporting or staying with someone or something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Priority
Apology
Refund
Loyal
Saying sorry for a mistake or problem.
Something that is more important than other things.
Money returned to a customer for a bad service.
A statement that something is wrong or not good.
Always supporting or staying with someone or something.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Priority” mean?
5. What does “Apology” mean?
6. What does “Refund” mean?
7. What does “Loyal” mean?

Practice more with this lesson: