Sophia and Michael discuss a customer’s complaint about a bad haircut. They talk about how to handle the problem by setting priorities. They want to fix the issue quickly and keep the customer happy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Priority: Something that is more important than other things.
Apology: Saying sorry for a mistake or problem.
Refund: Money returned to a customer for a bad service.
Loyal: Always supporting or staying with someone or something.
Practice more with this lesson:
