English Lessons

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation in Sales Discussions – English for Hair Stylist – Advanced Level

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by

Michael Carter
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Apologize
To say sorry for a mistake or problem
Compensation
Something given to make up for a loss or problem
Coordinate
To organize different people or groups to work together
Refund
Money returned to a customer for a product or service
Replacement
A new product given instead of a faulty one

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Coordinate
Refund
Replacement
To say sorry for a mistake or problem
Money returned to a customer for a product or service
A new product given instead of a faulty one
To organize different people or groups to work together
Something given to make up for a loss or problem

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Coordinate” mean?
6. What does “Refund” mean?
7. What does “Replacement” mean?

Practice more with this lesson:


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