Mia and Michael discuss a problem with a hair product. Mia apologizes and offers compensation. They work with other teams to solve the issue.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Coordinate: To organize different people or groups to work together
Refund: Money returned to a customer for a product or service
Replacement: A new product given instead of a faulty one
Practice more with this lesson:
