Mia and Michael talk about what to do after a hair styling mistake. Mia gives clear steps to fix the problem. They discuss how to make the client happy again.
Vocabulary:
Apologize: To say sorry for a mistake
Sincere: Honest and real
Refund: Money given back to a client
Patient: Able to stay calm and wait
Follow up: To check again after a first action
Practice more with this lesson:
