English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints While Working Remotely as a Flight Attendant – English for Flight Attendant – Advanced Level

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by

Michael Carter
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Complaint
A statement that something is wrong or not good.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a problem.
Voucher
A paper or code for a free or discounted service.
Customer service
Help and support given to customers.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Voucher
Customer service
To say sorry for a mistake or problem.
Something given to make up for a problem.
Help and support given to customers.
A paper or code for a free or discounted service.
A statement that something is wrong or not good.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Compensation” mean?
6. What does “Voucher” mean?
7. What does “Customer service” mean?

Practice more with this lesson: