English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints While Working Remotely as a Flight Attendant โ€“ English for Flight Attendant โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a problem.
Voucher
A paper or code for a free or discounted service.
Customer service
Help and support given to customers.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Voucher
Customer service
A statement that something is wrong or not good.
Help and support given to customers.
To say sorry for a mistake or problem.
Something given to make up for a problem.
A paper or code for a free or discounted service.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œVoucherโ€ mean?
7. What does โ€œCustomer serviceโ€ mean?

Practice more with this lesson:


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