Kevin and Mia discuss how to handle customer complaints. They talk about saying sorry and giving compensation. They work as flight attendants but are working from home.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Voucher: A paper or code for a free or discounted service.
Customer service: Help and support given to customers.
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