English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client: Apologizing and Offering Compensation โ€“ English for Flight Attendant โ€“ Medium Level

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by

Michael Carter
in
Apologize
Say sorry for a mistake or problem
Compensation
Something given to make up for a loss
Delay
When something happens later than planned
Voucher
A ticket that can be used to buy something
Service
Work done to help customers

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Delay
Voucher
Service
A ticket that can be used to buy something
When something happens later than planned
Work done to help customers
Say sorry for a mistake or problem
Something given to make up for a loss

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologizeโ€ mean?
4. What does โ€œCompensationโ€ mean?
5. What does โ€œDelayโ€ mean?
6. What does โ€œVoucherโ€ mean?
7. What does โ€œServiceโ€ mean?

Practice more with this lesson:


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