English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client: Apologizing and Offering Compensation – English for Flight Attendant – Medium Level

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by

Michael Carter
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Apologize
Say sorry for a mistake or problem
Compensation
Something given to make up for a loss
Delay
When something happens later than planned
Voucher
A ticket that can be used to buy something
Service
Work done to help customers

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Delay
Voucher
Service
When something happens later than planned
Say sorry for a mistake or problem
Something given to make up for a loss
Work done to help customers
A ticket that can be used to buy something

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Delay” mean?
6. What does “Voucher” mean?
7. What does “Service” mean?

Practice more with this lesson: