Jessica, a flight attendant, talks to James, a difficult client. She apologizes for the problem and offers compensation. They try to solve the issue calmly.
Vocabulary:
Apologize: Say sorry for a mistake or problem
Compensation: Something given to make up for a loss
Delay: When something happens later than planned
Voucher: A ticket that can be used to buy something
Service: Work done to help customers
Practice more with this lesson:
