Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation to a VIP Customer - English for Flight Attendant - Medium Level

Delay

When something happens later than expected

Frustration

Feeling upset because things do not go well

Compensation

Something given to make up for a problem

Voucher

A ticket that can be used to get something free

Upgrade

To improve to a better level or seat

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Delay

Frustration

Compensation

Voucher

Upgrade

A ticket that can be used to get something free

Feeling upset because things do not go well

Something given to make up for a problem

To improve to a better level or seat

When something happens later than expected

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Delay” mean?

4. What does “Frustration” mean?

5. What does “Compensation” mean?

6. What does “Voucher” mean?

7. What does “Upgrade” mean?

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation to a VIP Customer – English for Flight Attendant – Medium Level