English Lessons

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation to a VIP Customer – English for Flight Attendant – Medium Level

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by

Michael Carter
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Delay
When something happens later than expected
Frustration
Feeling upset because things do not go well
Compensation
Something given to make up for a problem
Voucher
A ticket that can be used to get something free
Upgrade
To improve to a better level or seat

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Delay
Frustration
Compensation
Voucher
Upgrade
Something given to make up for a problem
To improve to a better level or seat
Feeling upset because things do not go well
A ticket that can be used to get something free
When something happens later than expected

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Delay” mean?
4. What does “Frustration” mean?
5. What does “Compensation” mean?
6. What does “Voucher” mean?
7. What does “Upgrade” mean?

Practice more with this lesson: