Paul is a flight attendant talking to Emma, a VIP passenger. There was a problem during the flight. Paul apologizes and offers compensation to Emma.
Vocabulary:
Delay: When something happens later than expected
Frustration: Feeling upset because things do not go well
Compensation: Something given to make up for a problem
Voucher: A ticket that can be used to get something free
Upgrade: To improve to a better level or seat
Practice more with this lesson:
