Emily is a flight attendant. She talks to Paul, a passenger upset about the flight delay. She tries to help him feel better.
Vocabulary:
Delay: When something happens later than planned
Frustration: Feeling upset because things do not go well
Technical: Related to machines or technology
Voucher: A ticket or coupon for a service or product
Patience: The ability to wait calmly without getting angry
Practice more with this lesson:
