Emily is a flight attendant dealing with a passenger complaint. She talks with James from another team. They work together to solve the problem quickly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Upgrade: To give a better seat or service.
Voucher: A coupon or ticket for a discount or service.
Coordinate: To work together with others to achieve a goal.
Catering: Providing food and drink services.
Practice more with this lesson:
