Michael, a flight attendant, talks to Sophia about customer questions. They discuss how to find the main reasons for problems. They prepare to explain this to senior management.
Vocabulary:
Root cause: The main reason for a problem.
Feedback: Information from customers about their experience.
Management: People who run or control a company.
Report: A document that gives information about something.
Satisfaction: The feeling of being happy with something.
Practice more with this lesson:
