Mark is a flight attendant. He talks to Laura about a problem on a flight. He apologizes and offers compensation to fix the issue.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Voucher: A coupon that can be used to get a service or product
Discomfort: A feeling of being physically or emotionally uneasy
Delay: When something happens later than planned
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