English Lessons

Vocabulary Flashcards and Quiz of Cross-Cultural Communication After a Service Failure – English for Firefighter – Advanced Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake or problem
Empathy
Understanding and sharing another person’s feelings
Confusion
A state of being unclear or mixed up
Respectful
Showing politeness and consideration for others
Trust
Belief in someone’s honesty or ability

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Empathy
Confusion
Respectful
Trust
Understanding and sharing another person’s feelings
Showing politeness and consideration for others
A state of being unclear or mixed up
To say sorry for a mistake or problem
Belief in someone’s honesty or ability

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Empathy” mean?
5. What does “Confusion” mean?
6. What does “Respectful” mean?
7. What does “Trust” mean?

Practice more with this lesson:


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