Vocabulary Flashcards and Quiz of Cross-Cultural Communication After a Service Failure - English for Firefighter - Advanced Level

Apologize

To say sorry for a mistake or problem

Empathy

Understanding and sharing another person’s feelings

Confusion

A state of being unclear or mixed up

Respectful

Showing politeness and consideration for others

Trust

Belief in someone’s honesty or ability

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Apologize

Empathy

Confusion

Respectful

Trust

Understanding and sharing another person’s feelings

Showing politeness and consideration for others

To say sorry for a mistake or problem

Belief in someone’s honesty or ability

A state of being unclear or mixed up

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?

4. What does “Empathy” mean?

5. What does “Confusion” mean?

6. What does “Respectful” mean?

7. What does “Trust” mean?

Vocabulary Flashcards and Quiz of Cross-Cultural Communication After a Service Failure – English for Firefighter – Advanced Level