Emily and David discuss a recent fire service failure. They focus on how to share updates clearly. They want to respect cultural differences while explaining the problem.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Empathy: Understanding and sharing another person’s feelings
Confusion: A state of being unclear or mixed up
Respectful: Showing politeness and consideration for others
Trust: Belief in someone’s honesty or ability
Practice more with this lesson:
