Laura is training James on how to handle objections during a system outage. They practice common questions from the public. This helps James stay calm and clear when talking to people.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Outage: A time when a service is not working.
Polite: Showing good manners and respect.
Refund: Money given back for something returned.
Practice: To do something repeatedly to improve.
Practice more with this lesson:
