Emma and James are firefighters. They discuss how to handle complaints while working on many tasks. They want to solve problems quickly and carefully.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Escalate: To raise or increase the seriousness of a problem.
Supervisor: A person who manages or directs work.
Resident: A person who lives in a particular place.
Priority: Something that is more important than other things.
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