Mark, a fashion designer, talks to Mia, a VIP customer. She has a complaint about her order. Mark wants to close the conversation politely and professionally.
Vocabulary:
Complaint: A statement that something is wrong.
Disappointment: Feeling unhappy because something is not good.
Apologize: To say sorry for a mistake.
Cover: To pay for something.
Trust: Belief in someone’s honesty or ability.
Practice more with this lesson:
