Kevin, an electrician, is presenting to senior management. He faces a complaint and needs to close the talk well. This dialogue shows how to handle complaints professionally.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Delay: A period of time by which something is late.
Maintenance: Work done to keep something in good condition.
Update: To give new information about progress or changes.
Professionalism: The skill and behavior expected in a job.
Practice more with this lesson:
