English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints After Service Failure โ€“ English for Economist โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Refund
Money given back for a product or service.
Replacement
A new item given instead of a faulty one.
Delay
A period of waiting or being late.
Satisfaction
The feeling of being pleased or happy with something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Replacement
Delay
Satisfaction
Money given back for a product or service.
A statement that something is wrong or not satisfactory.
A period of waiting or being late.
The feeling of being pleased or happy with something.
A new item given instead of a faulty one.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRefundโ€ mean?
5. What does โ€œReplacementโ€ mean?
6. What does โ€œDelayโ€ mean?
7. What does โ€œSatisfactionโ€ mean?

Practice more with this lesson:


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