English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints After Service Failure – English for Economist – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Refund
Money given back for a product or service.
Replacement
A new item given instead of a faulty one.
Delay
A period of waiting or being late.
Satisfaction
The feeling of being pleased or happy with something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Replacement
Delay
Satisfaction
A period of waiting or being late.
A new item given instead of a faulty one.
Money given back for a product or service.
A statement that something is wrong or not satisfactory.
The feeling of being pleased or happy with something.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Refund” mean?
5. What does “Replacement” mean?
6. What does “Delay” mean?
7. What does “Satisfaction” mean?

Practice more with this lesson: