Anna and Michael discuss a service failure. Anna is upset about the problem. Michael tries to solve the issue calmly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Refund: Money given back for a product or service.
Replacement: A new item given instead of a faulty one.
Delay: A period of waiting or being late.
Satisfaction: The feeling of being pleased or happy with something.
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