Sarah trains David on how to talk with a difficult client. They discuss key points to stay calm and clear. The goal is to keep the client happy and solve problems.
Vocabulary:
Client: A person who buys services or advice.
Calm: Feeling relaxed and not angry or upset.
Solution: A way to fix a problem.
Honest: Telling the truth and not lying.
Listen: To pay attention to sounds or speech.
Practice more with this lesson:
