David, an economist, talks to Sarah about a recent problem. He wants to calm her worries and explain the next steps. They discuss how to fix the issue and improve service.
Vocabulary:
Delay: When something happens later than expected.
Error: A mistake or wrong action.
Trust: Belief in someone’s honesty or ability.
Update: New information about progress or changes.
Improve: To make something better.
Practice more with this lesson: