Linda and Paul discuss a complaint from a client. They review previous work and plan a professional response. The goal is to close the conversation well.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Report: A detailed account of something, often with data or analysis.
Review: To examine or check something carefully.
Follow-up: An action taken to continue or check on a previous event.
Professionalism: The skill and behavior expected in a job or profession.
Practice more with this lesson:
