Vocabulary Flashcards and Quiz of Escalating a VIP Customer Issue by Phone – English for E-commerce Manager – Easy Level

Escalate
To raise a problem to a higher level for help
VIP
Very important person
Delay
To make something happen later than planned
Discount
A reduction in price
Delivery
The act of bringing goods to a customer

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
VIP
Delay
Discount
Delivery
The act of bringing goods to a customer
A reduction in price
To raise a problem to a higher level for help
Very important person
To make something happen later than planned

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?
4. What does “VIP” mean?
5. What does “Delay” mean?
6. What does “Discount” mean?
7. What does “Delivery” mean?

Practice more with this lesson:


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