Michael, an e-commerce manager, calls Jessica to solve a VIP customer’s problem. They discuss the issue and decide to escalate it. The goal is to help the customer quickly.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Vip: Very important person
Delay: To make something happen later than planned
Discount: A reduction in price
Delivery: The act of bringing goods to a customer
Practice more with this lesson:
