English Lessons

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation After Negative Feedback – English for E-commerce Manager – Medium Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Refund
Money given back to a customer for a returned product.
Delivery
The process of bringing goods to a customer.
Complaint
A statement that something is wrong or not good.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Refund
Delivery
Complaint
Money given back to a customer for a returned product.
A statement that something is wrong or not good.
Something given to make up for a loss or problem.
To say sorry for a mistake or problem.
The process of bringing goods to a customer.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Refund” mean?
6. What does “Delivery” mean?
7. What does “Complaint” mean?

Practice more with this lesson:


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