Paul is an e-commerce manager. He talks to Sarah about a customer complaint. He apologizes and offers a solution to fix the problem.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Refund: Money given back to a customer for a returned product.
Delivery: The process of bringing goods to a customer.
Complaint: A statement that something is wrong or not good.
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