Michael, an e-commerce manager, talks with Anna about a customer’s negative feedback. They discuss steps to improve sales. The goal is to fix problems and help customers better.
Vocabulary:
Apologize: To say sorry for a mistake.
Feedback: Information about how good or bad something is.
Refund: Money given back for a product.
Quality: How good or bad something is.
Delivery: The act of bringing goods to a place.
Practice more with this lesson:
