John is an e-commerce manager. He receives negative feedback from a customer. He asks Anna for more information to solve the problem.
Vocabulary:
Feedback: Information about how good or bad something is.
Delivery: The act of bringing goods to a customer.
Courier: A person or company that delivers packages.
Refund: Money given back to a customer.
Package: A wrapped or boxed item sent to someone.
Practice more with this lesson:
