William, an e-commerce manager, talks to Sarah about unclear requirements. He apologizes and offers compensation to solve the problem. They discuss how to improve customer service.
Vocabulary:
Apologize: Say sorry for a mistake.
Compensation: Something given to make up for a problem.
Confusion: A state of not understanding.
Discount: A reduction in price.
Instructions: Directions or information on how to do something.
Practice more with this lesson:
