John, an e-commerce manager, talks to Jessica, a customer. She has a complaint about her order. They work together to solve the problem.
Vocabulary:
Complaint: A statement about something wrong or bad.
Refund: Money given back for a wrong purchase.
Order: A request to buy something.
Delay: When something happens later than expected.
Package: A wrapped box or parcel sent by mail.
Practice more with this lesson:
