Paul is an e-commerce manager working from home. Sarah is a customer who is unhappy with her order. Paul listens, apologizes, and offers a solution.
Vocabulary:
Complaint: A statement about something wrong.
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Refund: Money given back for a return or problem.
Patience: The ability to wait without getting upset.
Practice more with this lesson:
