Sophia, an e-commerce manager, talks with Michael about a VIP customer’s needs. They want to solve the problem by understanding the customer’s expectations clearly.
Vocabulary:
Clarify: To make something clear or easy to understand.
Expectations: What someone thinks will happen or wants.
Upgrade: To improve something to a better level.
Process: A series of actions to achieve something.
Experience: The feeling or knowledge gained from doing something.
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