James trains Laura on how to handle customer complaints. He teaches her to apologize and offer compensation. They practice a conversation about a delivery problem.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Delay: When something happens later than expected.
Polite: Showing good manners and respect.
Customer: A person who buys goods or services.
Practice more with this lesson:
