Paul is a driver working during busy hours. Laura is a customer who has a complaint. They talk to solve the problem calmly.
Vocabulary:
Complaint: A statement about something wrong or bad.
Busy: Having many things to do or many people.
Patient: Able to wait calmly without anger.
Safety: Being safe and free from harm.
Expectation: What someone thinks will happen.
Practice more with this lesson:
