Vocabulary Flashcards and Quiz of Handling Objections After a Service Failure โ€“ English for DevOps Engineer โ€“ Advanced Level

Objection
A reason for disagreeing or refusing
Failure
When something does not work properly
Empathy
Understanding and sharing anotherโ€™s feelings
Apologize
To say sorry for a mistake
Follow up
To check or act again after first contact

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Objection
Failure
Empathy
Apologize
Follow up
When something does not work properly
To check or act again after first contact
A reason for disagreeing or refusing
Understanding and sharing anotherโ€™s feelings
To say sorry for a mistake

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œObjectionโ€ mean?
4. What does โ€œFailureโ€ mean?
5. What does โ€œEmpathyโ€ mean?
6. What does โ€œApologizeโ€ mean?
7. What does โ€œFollow upโ€ mean?

Practice more with this lesson:


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