Mia and Daniel discuss how to handle customer objections after a service failure. They focus on clear communication and problem solving. This helps new staff learn the right approach.
Vocabulary:
Objection: A reason for disagreeing or refusing
Failure: When something does not work properly
Empathy: Understanding and sharing another’s feelings
Apologize: To say sorry for a mistake
Follow up: To check or act again after first contact
Practice more with this lesson:
