Jessica, a DevOps engineer, talks with John, a customer. John is unhappy with the service. Jessica listens and helps to solve the problem.
Vocabulary:
Escalate: To raise a problem to higher authority.
Feedback: Information about how good or bad something is.
Service: Work done to help customers.
Prevent: To stop something from happening.
Response: An answer or reply to a question or problem.
Practice more with this lesson:
