John is a dentist talking to Emma, his assistant. They discuss how to handle patient complaints during a system outage. They plan to give good feedback to patients.
Vocabulary:
Outage: A time when a system is not working.
Frustration: Feeling upset because things are not going well.
Apologize: To say sorry for a problem or mistake.
Patient: A person receiving medical care.
Trust: Belief that someone is honest and reliable.
Practice more with this lesson:
