Linda and Daniel discuss how to manage patient complaints. They try to fix problems with few staff and busy schedules. They want to keep patients happy despite limits.
Vocabulary:
Complaint: A statement about something wrong or bad.
Schedule: A plan of appointments or tasks.
Reschedule: To change the time of an appointment.
Urgent: Needing quick attention or action.
Apologize: To say sorry for a mistake or problem.
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