Vocabulary Flashcards and Quiz of Closing a Complaint Conversation Professionally โ€“ English for Delivery Driver โ€“ Advanced Level

Complaint
A statement about something wrong or bad.
Apologize
To say sorry for a mistake.
Frustration
Feeling upset because of problems.
Feedback
Information about how good or bad something is.
Inconvenience
Trouble or difficulty caused to someone.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Frustration
Feedback
Inconvenience
Trouble or difficulty caused to someone.
To say sorry for a mistake.
Information about how good or bad something is.
A statement about something wrong or bad.
Feeling upset because of problems.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œFrustrationโ€ mean?
6. What does โ€œFeedbackโ€ mean?
7. What does โ€œInconvenienceโ€ mean?

Practice more with this lesson:


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