James is a delivery driver. Sophia called to complain about a late delivery. They talk to solve the problem calmly.
Vocabulary:
Complaint: A statement about something wrong or bad.
Apologize: To say sorry for a mistake.
Frustration: Feeling upset because of problems.
Feedback: Information about how good or bad something is.
Inconvenience: Trouble or difficulty caused to someone.
Practice more with this lesson:
