Sophia trains John on handling customer objections. They also review his follow-up work as a delivery driver. The goal is to improve customer service skills.
Vocabulary:
Objection: A reason to disagree or complain.
Follow-up: An action done after the first one.
Delivery: Bringing goods to a customer.
Apologize: To say sorry for a mistake.
Customer: A person who buys goods or services.
Practice more with this lesson:
