Daniel is training Sophia to handle difficult clients. They discuss how to ask for more information politely. Sophia learns how to stay calm and professional.
Vocabulary:
Polite: Showing good manners and respect
Client: A person who buys a service or product
Rude: Not polite or respectful
Angry: Feeling strong unhappiness or annoyance
Calm: Not angry or upset
Practice more with this lesson:
