Kevin teaches Sarah how to handle VIP customer complaints. They practice apologizing and offering compensation. This helps new staff improve customer service skills.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Complain: To say something is wrong or bad.
Sincere: Genuine and honest feelings.
Polite: Showing good manners and respect.
Practice more with this lesson:
