Daniel and Laura discuss how to write emails. They want to find root causes during onboarding. This helps new customer service workers start well.
Vocabulary:
Onboarding: The process of introducing new employees to a company.
Root cause: The main reason for a problem.
Template: A pre-made format used to write something quickly.
Feedback: Information about how well something is done.
Tone: The way words sound to the reader or listener.
Practice more with this lesson:
